Staff Impact

Teaming Up

A series of 2024 initiatives collectively helped to increase both expertise and morale among Perley Health staff. Thanks in part to these initiatives, the staff-turnover rate reached an all-time low, while the number of applicants for each job posting increased significantly.

Particularly successful was the 11-week training blitz known as Smart Summer Sessions: more than 625 individuals participated in at least one session. Topics changed weekly and covered everything from infection control and falls prevention to troubleshooting hearing aids and adjusting wheelchair posture. Each session lasted less than 20 minutes, focused on a single practical skill or topic, and was delivered by staff with relevant expertise.

“I was immediately able to apply what I learned about how to communicate with people living with dementia,” says Michaela Adams, Research Associate with Perley Health's Centre of Excellence in Frailty-Informed Care™. “The combination of relevant, accessible content and quick pacing made the sessions really effective.”

“I appreciated that the sessions were delivered where most staff work—on units,” says Registered Practical Nurse Lisa Moylan, who completed all but a few of the sessions. “When learning is this convenient and practical, staff and residents both benefit.”

Initiatives to create a more welcoming and inclusive workplace culture helped to boost staff morale. The initiatives include expanded membership of the Cultural Awareness and Inclusion Committee (CAIC) and hosting a series of awareness-raising events.

“Since I started here, I've found it to be a truly welcoming culturally diverse workplace,” says Bobby Samson, who started at Perley Health as a part-time personal support worker more than a decade ago. Today, he serves as Housekeeping Supervisor and member of the CAIC. “Like many on our staff, I was born abroad and initially faced language and cultural barriers. But over time, I've come to feel truly at home here, and now take pride in helping others adapt and thrive.”

The People of Perley communications campaign has also been noteworthy. At the core of the campaign are testimonials from staff, volunteers, family and tenants about what makes Perley Health exceptional. The testimonials are posted online, featured in posters and shared widely on social media. Reaction from the Perley community has been swift, strong and overwhelmingly positive. The campaign has been extended to celebrate additional individuals who make a meaningful difference in the lives of residents and tenants.

"I appreciated that the sessions were delivered where most staff work—on units. When learning is this convenient and practical, staff and residents both benefit.” - Lisa Moylan, Registered Practical Nurse (left). Pictured with Nurse Practitioner, Susan Shea (right).