Fixing Long-Term Care Act, 2021

Fixing Long-Term Care Act, 2021 (FLTCA)

We are pleased to provide updates to the Perley Health website to ensure compliance with the new Fixing Long-Term Care Act, 2021 (FLTCA) and its general regulation. This new framework is in force on April 11, 2022, with built-in transition time to comply with certain components.

272.     (1) Every licensee of a long-term care home shall ensure that they have a website that is open to the public and includes at a minimum,

(a)        the physical address of the long-term care home;

(b)        the approximate number of licensed beds at the home;

(c)        direct contact information, including a telephone number and email address that are monitored regularly for,

(i)         the licensee or a senior officer of the licensee or, in the case of a municipal home or a First Nations home approved under Part IX of the Act, a person who is on the committee of management,

(ii)        the Administrator,

(iii)       the Director of Nursing and Personal Care, and

(iv)       all infection prevention and control leads for the home;

(d)        the Ministry’s toll-free telephone number for making complaints about homes;

(e)        the current annual report required under subsection 168 (1);

(f)        the current version of the emergency plans for the home as provided for in section 269; and

(g)        the current version of the visitor policy made under section 268.


Perley Health

  • 1750 Russell Road
  • Ottawa, ON
  • K1G 5Z6
  • Email:
  • Phone: (613) 526-7170, ext. 0


Perley Health is a unique and innovative community that empowers Seniors and Veterans to live life to the fullest. Home to more than 600 Seniors and Veterans in long-term care and in independent living apartments, Perley Health provides a growing number of clinical, therapeutic and recreational services to residents, tenants and people from across the region. 

With 450 long-term and short-stay care beds for Seniors and Veterans, Perley Health is one of the largest and most progressive long-term care homes in Ontario. Home to the Perley Health Centre of Excellence in Frailty-Informed Care™, the Centre of Excellence conducts and shares the practical research needed to improve care. Future caregivers come here to study and to acquire hands-on skills and experience. 

Perley Health’s values are brought to life each day by our over 800 employees and more than 300 regular volunteers connect us closely with the community. Together, we improve the well-being of Canada’s aging population.

Administrator: Akos Hoffer, Chief Executive Officer

Director of Nursing: Rachel de Kemp

Infection Prevention and Control

Tania Paolini, RN, BScN, CIC 

Important Phone Numbers:


Current Annual Report for Perley Health

Emergency Plans

  • Watch for an update in the coming weeks

Visitor Policy

    • Watch for an update in the coming weeks