Quality Improvement Plan

Quality Improvement Plan 2026/2027

Perley Health is a not-for profit seniors' care organization with 450 provincially licensed long-term care beds. While Perley Health's primary focus is on long-term care, it also actively supports the capacity of seniors to live independently at home. To this end, Perley Health partners effectively with like-minded organizations across the continuum of care to develop a community of care and to provide ready access to a range of clinical and therapeutic services, along with social and recreational activities.

Perley Health is pleased to share its 2026/27 Quality Improvement Plan (QIP). Our ongoing commitment to quality is reflected in our mission “to achieve excellence in the health, safety and well-being of Seniors and Veterans with a focus on innovation in person-centred and frailty-informed care and service" and in our long-term strategic plan, which identifies Excellence in Resident Care and Service as one of Perley Health's four key strategic pillars.

quality-and-safety-framework

Perley Health's QIP is aligned with our Quality Framework, based on the Quadruple Aim framework adopted by Ontario Health. The high-level priorities for this year's QIP are informed by the quality and safety aims under the various pillars of the framework, as determined by Perley Health's Board of Directors:

  • increase resident and family experience
  • reduce preventable harm
  • provide the “right care” 100% of the time improve health-related quality of life
  • improve the provider experience

Annual quality priorities, targets for improvement and projected change ideas/tactics reflect:

  • progress achieved in recent years;
  • the most recent performance data available from the Canadian Institute for Health Information (CIHI), resident, family and staff experience surveys and our electronic health record;
  • emergent issues identified internally (trends in critical incidents) and/or externally;
  • input from residents, families, staff, leaders and external partners, including the MOLTC.

Quality Objectives for 2026-2027 are divided into two categories – focused action and moderate action.

Focused Action

  • Improve the experience of residents by continuing to focus on enhancing opportunities for activation and engagement as well as mealtimes. Work related to mealtimes will focus on improving the overall quality of meals served.
  • Improve the experience of residents through a focus on enhancing resident perceptions of staff responsiveness.
  • Improve the experience of residents and family members by focusing on person-centred communication. Work in this area will continue to focus on the care conference re-design work as well as the introduction of an enhanced Welcome Book.
  • Improve the staff experience by continuing to implement People First initiatives. Work in this area will focus on enhancing Employee Engagement, Diversity, Equity and Inclusion and Workplace safety and Well-being.

Moderate Action

  • Enhance pain assessment and management practice: Work will focus on sustainability of PainChek mobile application to increase quality of pain assessment for residents with cognitive and communication challenges; strengthening approach to nonpharmacological pain management.
  • Optimize antipsychotic use: Focus on sustaining interprofessional approach to regularly review and evaluate antipsychotic use aligned with best practice to ensure maximum therapeutic benefit and minimize negative outcomes.
  • Enhance person-centred care at end-of-life: Continue to build capacity across interprofessional team through enhanced palliative and end-of-life care training opportunities. Strengthen new and existing supportive processes to ensure consistent, quality care at end-of-life.
  • Minimize potentially avoidable emergency department transfers: Work in this area will be aligned with other priority areas, including person-centred care and communication, and end-of-life care. Work will focus on enhancing key practices to better support provision of care aligned with resident/family goals of.

Contact Information

Melissa Norman,
Director, Quality and Interprofessional Care

Email: mnorman@perleyhealth.ca
Phone: 613-526-7170 ext. 2448