What a Difference A Day Makes at Perley Health


Leading innovation in frailty informed care to enable Seniors and Veterans to live life to the fullest.


Achieving excellence in the health, safety and well-being of Seniors and Veterans with a focus on innovation in person centred and frailty-informed care and service.


Together we improve the well-being of the people we serve.

Perley Health Core Values

Perley Health operates under the belief that ageing well is rooted in living well – that there is joy in living every day. We also believe that each person is unique and valuable, and is entitled to purposeful, person-centred and compassionate healthcare. Our core values and the expected behaviours that flow from them will guide the implementation of our strategy and the realization of our vision.


Compassion is to understand the condition of others, and to commit oneself to the caring necessary to enhance health and quality of life, and to relieve suffering. We commit to:

  • Providing a safe, comfortable, caring and friendly environment, and ensuring a good quality of life;
  • Maintaining flexibility and adaptability in relationships;
  • Displaying empathy, tolerance and forgiving in all interactions.


Respect is the basis of all of our relationships. Accordingly, we commit to:

  • Taking a person- and family-centered approach to care;
  • Respecting cultural, social, gender, class, spiritual, and linguistic differences;
  • Maintaining respect for our unique responsibilities to both Veteran and community residents;
  • Respecting privacy and confidentiality;
  • Respecting all members of the team – their contributions and views are valued, acknowledged and rewarded;
  • Valuing ongoing and open communication.


Integrity and ethical practice must permeate all actions of Perley Health. We commit to:

  • Honesty and trustworthiness in all that we do;
  • Being accountable and responsible for all of our actions.


Excellence. Perley Health is dedicated to achieving excellence in all that we do and commits to

  • Excellent quality of care;
  • Employing caring, engaged staff committed to excellence, innovation and continuing improvement;
  • Taking pride in what we do.

Code of Conduct

To realize our Vision and Mission, staff and volunteers demonstrate our Core Values through our conduct. This Code of Conduct reflects Perley Health’s expectations that the highest standards of professional and ethical conduct will be maintained at all times.

Staff and Volunteers:

  • Uphold the Residents’ Bill of Rights. Attending to residents and their families is our first priority.
  • Act respectfully at all times towards those with whom we interact. We do not tolerate behaviour that is abusive, insubordinate, humiliating, harassing, exploitive, threatening, or discriminatory.
  • Respect, and are vigilant regarding, the safety and security of each other, those we serve, and of personal belongings. We always follow safe work practices. We respect the confidentiality  of personal and privileged information.
  • Use resources wisely. We do not misuse, waste, steal, or abuse time, materials, equipment, or the property of Perley Health.
  • Demonstrate honesty, integrity, diligence and care at all times. We abide by the law.
  • Carry out our responsibilities to the best of our abilities. We ask questions if we don’t understand something. We devote our full care and attention to our work when we are on duty. We cooperate to get the job done.
  • Act ethically at all times. We do not accept money or materially significant gifts from the people we serve, and we make ethical decisions regarding their well-being. We declare and resolve any conflicts of interest.
  • Maintain a friendly, professional appearance. We wear suitable clothing and/or uniforms appropriate for our role. We wear official identification. We are scent-free.
  • Comply with Perley Health’s policies, procedures, directives, guidelines, and applicable professional standards.
  • Understand that the Code of Conduct governs our conduct at all times, but does not specifically address every situation. We are responsible for our own behaviour.


(Updated, April 13, 2022)

Residents’ Bill of Rights

3 (1)  Every licensee of a long-term care home shall ensure that the following rights of residents are fully respected and promoted:


  1. Every resident has the right to be treated with courtesy and respect and in a way that fully recognizes the resident’s inherent dignity, worth and individuality, regardless of their race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status or disability.
  2. Every resident has the right to have their lifestyle and choices respected.
  3. Every resident has the right to have their participation in decision-making respected.


  1. Every resident has the right to freedom from abuse.
  2. Every resident has the right to freedom from neglect by the licensee and staff.


  1. Every resident has the right to communicate in confidence, receive visitors of their choice and consult in private with any person without interference.
  2. Every resident has the right to form friendships and relationships and to participate in the life of the long-term care home.
  3. Every resident has the right to share a room with another resident according to their mutual wishes, if appropriate accommodation is available.
  4. Every resident has the right to meet privately with their spouse or another person in a room that assures privacy.
  5. Every resident has the right to pursue social, cultural, religious, spiritual and other interests, to develop their potential and to be given reasonable assistance by the licensee to pursue these interests and to develop their potential.
  6. Every resident has the right to live in a safe and clean environment.
  7. Every resident has the right to be given access to protected outdoor areas in order to enjoy outdoor activity unless the physical setting makes this impossible.
  8. Every resident has the right to keep and display personal possessions, pictures and furnishings in their room subject to safety requirements and the rights of other residents.
  9. Every resident has the right to manage their own financial affairs unless the resident lacks the legal capacity to do so.
  10. Every resident has the right to exercise the rights of a citizen.


  1. Every resident has the right to proper accommodation, nutrition, care and services consistent with their needs.
  2. Every resident has the right to be told both who is responsible for and who is providing the resident’s direct care.
  3. Every resident has the right to be afforded privacy in treatment and in caring for their personal needs.
  4. Every resident has the right to,
  5. participate fully in the development, implementation, review and revision of their plan of care,
  6. give or refuse consent to any treatment, care or services for which their consent is required by law and to be informed of the consequences of giving or refusing consent,

            iii.        participate fully in making any decision concerning any aspect of their care, including any decision concerning their admission, discharge or transfer to or from a long-term care home and to obtain an independent opinion with regard to any of those matters, and

  1. have their personal health information within the meaning of the Personal Health Information Protection Act, 2004 kept confidential in accordance with that Act, and to have access to their records of personal health information, including their plan of care, in accordance with that Act.
  2. Every resident has a right to ongoing and safe support from their caregivers to support their physical, mental, social and emotional wellbeing and their quality of life and to assistance in contacting a caregiver or other person to support their needs.
  3. Every resident has the right to have any friend, family member, caregiver or other person of importance to the resident attend any meeting with the licensee or the staff of the home.
  4. Every resident has the right to designate a person to receive information concerning any transfer or any hospitalization of the resident and to have that person receive that information immediately.
  5. Every resident has the right to receive care and assistance towards independence based on a restorative care philosophy to maximize independence to the greatest extent possible.
  6. Every resident has the right not to be restrained, except in the limited circumstances provided for under this Act and subject to the requirements provided for under this Act.

Note: On a day to be named by proclamation of the Lieutenant Governor, paragraph 24 of subsection 3 (1) of the Act is amended by striking out “restrained” and substituting “restrained or confined”. (See: 2021, c. 39, Sched. 1, s. 203 (3))

  1. Every resident has the right to be provided with care and services based on a palliative care philosophy.
  2. Every resident who is dying or who is very ill has the right to have family and friends present 24 hours per day.


  1. Every resident has the right to be informed in writing of any law, rule or policy affecting services provided to the resident and of the procedures for initiating complaints.
  2. Every resident has the right to participate in the Residents’ Council.
  3. Every resident has the right to raise concerns or recommend changes in policies and services on behalf of themself or others to the following persons and organizations without interference and without fear of coercion, discrimination or reprisal, whether directed at the resident or anyone else:
  4. the Residents’ Council.
  5. the Family Council.

            iii.        the licensee, and, if the licensee is a corporation, the directors and officers of the corporation, and, in the case of a home approved under Part IX, a member of the committee of management for the home under section 135 or of the board of management for the home under section 128 or 132.

  1. staff members.
  2. government officials.
  3. any other person inside or outside the long-term care home.

Further guide to interpretation

(2)  Without restricting the generality of the fundamental principle, the following are to be interpreted so as to advance the objective that a resident’s rights set out in subsection (1) are respected:

  1. This Act and the regulations.
  2. Any agreement entered into between a licensee and the Crown or an agent of the Crown.
  3. Any agreement entered into between a licensee and a resident or the resident’s substitute decision-maker.

Enforcement by the resident

(3)  A resident may enforce the Residents’ Bill of Rights against the licensee as though the resident and the licensee had entered into a contract under which the licensee had agreed to fully respect and promote all of the rights set out in the Residents’ Bill of Rights.


(4)  The Lieutenant Governor in Council may make regulations governing how rights set out in the Residents’ Bill of Rights shall be respected and promoted by the licensee.