A Message from Akos Hoffer, CEO

Exceptional Care + Continuous Improvement = Growing Impacts

This year's Community Report follows a slightly different approach: rather than focus solely on accomplishments, it describes how our work increasingly and positively impacts residents, tenants, staff, volunteers, donors and the broader community. A steadfast commitment to exceptional care makes these impacts possible.

This commitment has long set Perley Health apart; delivering exceptional care to residents is central to both our identity and our success. It enables us to attract and retain top-quality staff, for instance, along with volunteers, partners and donors who share our determination to improve the well-being of Seniors and Veterans. It also supports our ability to regularly undertake projects that aim to further improve quality of care, and to share what we learn with other homes.

At Perley Health, exceptional care and continuous improvement are inextricably linked. Through projects such as the Seniors Quality Leap Initiative and the Registered Nurses Association of Ontario's Best Practices Spotlight Organization, we follow a structured, collaborative approach to quality and performance improvement. To support and disseminate the applied research needed to drive further progress, we established the Centre of Excellence in Frailty-Informed Care™. These initiatives and partnerships all improve care not only at Perley Health, but also at other long-term care homes.

To further improve quality of care and to increase impact, Perley Health plans to expand. We aim to provide larger numbers of Seniors and Veterans with exceptional long-term care and independent-living options. As with all improvement projects, consultation and engagement with those most likely to be impacted are central to our planning efforts. This process helps identify challenges and potential solutions, clarify expectations and project goals, and chart a path to success.

While much has changed at Perley Health during the 29 years that people have lived at our current location, the commitment to delivering exceptional care has remained constant. As the Perley continues to evolve and to positively impact the lives of more and more people, we will—and must—honour this commitment. Together, we improve the well-being of the people we serve.

- Akos Hoffer, Chief Executive Officer

"At Perley Health, exceptional care and continuous improvement are inextricably linked.” - Akos Hoffer, CEO, Perley Health