Care Coordinator


Perley Health is a unique and innovative community that empowers Seniors and Veterans to live life to the fullest. Home to more than 600 Seniors and Veterans in long-term care and in independent apartments, Perley Health provides a growing number of clinical, therapeutic and recreational services to residents, tenants and people from across the region.

One of the largest and most progressive long-term care homes in Ontario, Perley Health is also a centre for research, education, and clinical innovation. Our Centre of Excellence in Frailty-Informed Care conducts and shares the practical research needed to improve care. Future caregivers come here to study and to acquire hands-on skills and experience.

Perley Health's values are brought to life each day by our over 800 employees. And more than 400 regular volunteers connect us closely with the community. Together, we improve the well-being of Canada's aging population.

We are embarking on a multi-year growth strategy, and are seeking an experienced

Care Coordinator - Assisted Living Services for High Risk Seniors

1 Temporary Full-Time 

Reporting to the Manager, the Care Coordinator, Assisted Living Services for High Risk Seniors, is responsible for the leadership, planning, co-ordination, and evaluation of a 24 hour service for seniors living with frailty in their own homes in both community and seniors housing on Perley Health campus.

Upon receipt of a Clinical Assessment package of an eligible senior from the Home and Community Care Support Services (HCCSS), the Care Coordinator is responsible for the provision and ongoing assessment, and adjustment of the assistance and service delivery required while the senior is receiving services within the program. 

The Care Coordinator is responsible for supervising and coordinating team members (Personal Support Workers) to ensure individual clients' needs are met.


Planning, Organization, Implementation and Evaluation of Services

  • Supervises and manages the day to day operations and delivery of services
  • Ensuring clients are set up with required care and services in a timely, coordinated manner, in collaboration with the client, their substitute decision-makers, if any, and any other person(s) designated by them the right to participate fully in the development, evaluation and revision of a plan of services. This includes all services being provided, including those provided through community partners and private care organizations. The integrated plan of care and services shall specify the services to be provided by the various agencies and/or health care providers involved in the client's care.
  • Maintains professional, ongoing communication with HCCSS, primary health care professionals, clients, and community partners involved in a client's care including planning for anticipated future health care requirements in cooperation with the client, their substitute decision-makers, if any, and any person(s) designated by them the right to participate fully in the development, evaluation and revision of a plan of services.
  • Provides information and communicates about care and service needs with the client
  • Ensuring each client has an individual care plan, which is effectively implemented, monitored and modified for the best possible outcomes.
  • Identifies resources and training required to maintain the initiatives started and resolves any issues that arise in conjunction with the management team
  • Organizes resources, identifies tools and implements routines/procedures necessary to support efficient 24-hour service delivery
  • Co-ordinates the establishment, review and revision of program specific policies and procedures
  • Ensures accurate and legible documentation on client care to meet legislative requirements and effective communication between care providers and community partners



Human Resources Management

  • Recruitment, and selection of direct service staff and oversees their orientation and training at an ongoing basis
  • Leads discipline related investigations, administration and the performance evaluation of employees providing ALS services
  • Supervising and scheduling the Assisted Living Services team  
  • Assists staff in developing critical thinking skills and insight to identify and report changes in client conditions and needs
  • Supports direct service staff in growth and development, identifying areas of improvements and operating within scope of practice
  • Identifies education and in-service needs for staff and addresses those needs as it pertains to the quality care and services program
  • Establishes good labour relations through knowledge, interpretation and implementation of organizational polices and union agreements


Accountability, Monitoring and Assessment

  • Working within the HCCSS allocated funds from Ontario Health
  • Keeping track of all hours of care provided to each client for various services offered in the program
  • Design and implement evaluation and data collection methods using applicable systems (ie. AlayaCare)
  • Collect, monitor, prepare, analyze and report required information for the identified performance indicators and data management in order to successfully evaluate progress of clients in the program and the program overall.
  • Collaborates with internal and administrative stakeholders, as well as external providers, partners, government departments and agencies and funders in coordination with Manager, Community Programs
  • Meet and collaborate with the HCCSS, Ontario Health at Home and other CSS partners involved in Assisted Living Services in coordination with Manager, Community Programs
  • Identifies, prioritizes and reports quality and risk issues and concerns
  • Identifies resources and implement programs and interventions to resolve quality care issues
  • Monitors and ensures program processes and procedures  comply with all federal, provincial and regional professional standards and regulations



  • The Care Coordinator will have a degree or diploma in Gerontology, Health, Social Services or a related field with a minimum of 3 years supervisory experience. Applicants with alternate education and experience will be considered. Previous related experience required to perform the job: 3-5 years
  • Experience in leadership, specifically in healthcare, housing, and long term care leading multi-disciplinary teams is considered an asset.


  • Core Skills:
    • Comprehensive knowledge of senior issues, and the continuum of care for seniors' health.
    • Excellent communication, interpersonal and organizational skills.
    • Ability to negotiate, problem solve and manage conflict
    • Demonstrated leadership skills and ability to organize self and others.
    • Team player, able to motivate others and recognize the contributions of all staff.
    • Knowledge of project management practices, tools and accountabilities.
    • Knowledge of relevant legislation, gerontology, dementia care methods and skills required to provide client centered care.
    • Visionary and committed to providing excellence in senior care.
    • Bilingualism is an asset.  
    • Knowledge of RAI-MDS an asset. Training in InterRAI Assessment Training is preferred.


  • Technical Skills:
    • Computer literate and able to use and navigate data collection systems to generate electronic reports is required.
    • Ability to use tools such as Microsoft software (ie. Outlook, Word, and Excel).


Please forward your resume and cover letter, outlining your background and experience with each key responsibility to be considered for the role.

We thank all candidates for applying; however only those candidates selected for an interview will be contacted. No phone calls please.

For candidates selected for consideration, Perley Health, upon request, will make reasonable accommodation for any disability-related needs with respect to the recruitment process and materials.


Application Form