Parking News

Support Services Information

• Support Services office is open Monday to Friday (business days) from 8 am to 3:45 pm.
  • The office is closed for lunch daily between 12 pm to 1 pm and on statutory holidays.
  • The office is marked 2I on the Perley Health map: https://www.perleyhealth.ca/upload/documents/ph-internal-map-2022-11x17-handout.pdf

  • Parking application form

  • Request for issuance of security FOB

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September 6, 2023

• On Thursday, September 7, 2023, contractors will be milling the asphalt -- removing the top layer of asphalt -- from Russell Road to the Rideau Veterans Residence entrance and include the parking areas near that entrance and adjacent to the duck pond.
• To perform this work, there will be several large pieces of equipment on site throughout the day and there may be delays for those entering and exiting Perley Health.
• Thank you for observing and respecting all pylons, barriers, fencing and signage.
• We will provide frequent progress updates and make every effort to keep our community informed while ensuring a smooth and secure experience for all members of our community.
• Watch for project updates on our dedicated webpage (https://www.perleyhealth.ca/parking-news), on Perley Health social media channels and in emails to subscribers.
• If you have any questions or concerns, please email info@perleyhealth.ca

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Construction and Roadwork News, August 30th, 2023

Update 

Please see below for developments concerning the ongoing roadwork initiative and upcoming enhancements within our community.

Duck Pond Access:
We are pleased to confirm that access to the duck pond will remain open. Access to the duck pond remains blocked along the pedestrian and bike pathways along the exterior of the property during the roadwork project, but can be accessed via the internal Perley Health lot and pathway access. This cherished space will remain accessible for your enjoyment. 

Parking Gates:
The parking gates have been successfully restored and are operational following the completion of phase one of the roadwork project.

Cenotaph Patio and Monument Area:
We are excited to announce the forthcoming installation of new patio stones at the Cenotaph. This area will provide an enhanced environment for reflection and tribute. In addition, benches will be placed to ensure a comfortable space for you to appreciate the renovated patio space and monument area.

These enhancements are aligned with our commitment to provide an elevated living experience within the Perley Health Community. Your understanding and support during this phase of development are deeply appreciated. We thank you for your patience and continued cooperation.

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Construction and Roadwork News, August 25th, 2023

Beginning Monday, August 28th, there will be significant work on some of the roads, sidewalks, and pathways on the Perley Health property that will have an impact on the movement of our community. This work is expected to continue over the course of three weeks (this schedule is contingent upon weather conditions and is subject to change). See the Perley Health site map below for affected areas, and learn more details about this project below.

Details of this work 

This project will affect:

- Roadways coming from Russell Road, along the 1780 Senior Living apartments, and extending to the entrance of the Rideau Building
- Parking gates at the entrance of Perley Health
- Sidewalks leading from Russell Road onto the Perley Health property 
- Parking alongside the Rideau Building
- Parking spots in the spaces at the 1780 Senior Living apartments
- Parking spots off Russell Road near the Cenotaph
- Bike and walking paths at the duck pond
- Bike and walking paths coming from Alta Vista

The following will be implemented:

- Incoming and outgoing traffic will be limited to two (2) one-way lanes
- Parking gates may be open at times during the length of the project
- A temporary pedestrian path will be created from the sidewalk along the 1780 Senior Living apartments extending to the entrance of the Rideau Building
- Fences will be erected around all work areas and temporary walkways
- Safety and directional signage will be displayed prominently in all work areas
- Staff will be on site directing both traffic and pedestrians for safe entry and exit
- Updated visual aids (site map) will be provided to illustrate work areas and temporary access areas
- Regular updates from Perley Health as work is completed and/or updated

We will continue to update our community in real-time as this work progresses.
We prioritize safety and open communications in advance of this work and throughout this project. We will make every effort to keep our community informed while ensuring a smooth and secure experience for all members of our community during this period. There are several stages to this project as the parking lots, parking gates, sidewalks, curbs, and bike and walking paths will be affected.

We thank you for your patience and continued cooperation.

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Construction Overview

• Download this document

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Details

August 4, 2023

• Construction of new sidewalks near the Gatineau building is almost complete.
  • Thank you to the Perley Health community for your patience and support during this time.
• The Gatineau Building doors will re-open today after 6 pm.
• The parking area around the Gatineau building will also open later today.
• Work to replace the sidewalks and install lighting near Russell Road will continue next week.
• Expect some disruptions to traffic flow and sidewalk access at that time.
• Please know that we prioritize safety and open communications throughout this project that is expected to continue for five weeks.
  • We will provide frequent progress updates.
• We will make every effort to keep our community informed while ensuring a smooth and secure experience for all members of our community.
• Thank you for observing and respecting all pylons, barriers and signage.
• Watch for project updates on our dedicated webpage (https://www.perleyhealth.ca/parking-news), on Perley Health social media channels and in emails to subscribers.
• If you have any questions or concerns, please email info@perleyhealth.ca

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July 31, 2023

• As part of the ongoing work at Perley Health on roads and sidewalks, the sidewalk from Russell Road is now closed.
• A temporary walkway has been installed and a privacy fence will be installed on Tuesday, August 1.
• Please follow the signs, respect the barriers and pylons and avoid the road.
• Drivers are asked to be alert and cautious in this area.
• Please know that we prioritize safety and open communications throughout this project that is expected to continue for six weeks. We will provide frequent progress updates.
• We will make every effort to keep our community informed while ensuring a smooth and secure experience for all members of our community.
• Watch for project updates on our dedicated webpage (https://www.perleyhealth.ca/parking-news), on Perley Health social media channels and in emails to subscribers.

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July 27, 2023 Update

• Work continues to replace the sidewalks at Perley Health, although the wet weather may suspend some work today.
• The parking area near the Gatineau entrance is closed to vehicles and one row of parking spaces in front of Respite House at Perley Health is also closed.
• Construction of the new temporary walkway to Russell Road has started.
• Please respect all orange and black pylons and barricade tape marking construction areas.
• The Gatineau building entrance is closed to all individuals and FOBs will be deactivated.
  
  • We will always maintain the right of way for emergency vehicles and emergency personnel to access these doors.
• Please know that we prioritize safety and open communications throughout this project that is expected to continue for six weeks. We will provide frequent progress updates.
• We will make every effort to keep our community informed while ensuring a smooth and secure experience for all members of our community.
• Watch for project updates on our dedicated webpage.(https://www.perleyhealth.ca/parking-news), on Perley Health social media channels and in emails to subscribers.

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July 25, 2023

Construction Update for July 25, 2023

• Work on the sidewalks, roads and parking areas continues today near the entrance to the Gatineau building.
• Tomorrow – July 26 -  this sidewalk work will expand to the front of Respite House at Perley Health.
  • Map: https://www.perleyhealth.ca/essential-information
• The sidewalk, road and parking areas from Respite House at Perley Health to the Gatineau Building will be closed to vehicles and individuals.
• The Gatineau building entrance will be closed to all individuals and FOBs will be deactivated.
• Barricades will be erected to protect individuals from entering these areas.
• We will always maintain the right of way for emergency vehicles and emergency personnel to access these doors.
• Please know that we prioritize safety and open communications throughout this project that is expected to continue for seven weeks.
• We will make every effort to keep our community informed while ensuring a smooth and secure experience for all members of our community.
• Watch for project updates on our dedicated webpage.(https://www.perleyhealth.ca/parking-news), on Perley Health social media channels and in emails to subscribers.

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July 24, 2023

• Removal of the sidewalks near the Gatineau entrance is underway. This is to prepare for installation of new sidewalks.
• The parking area near the Gatineau entrance  - the asphalt area between the Gatineau entrance and the access point for Botsford Street South -- is now closed to cars and individuals. 
• Please respect the barriers in this area and exercise caution at all times.
• Emergency vehicles are permitted access.
• Please know that we prioritize safety and open communications throughout this project that is expected to continue for seven weeks.
• We will make every effort to keep our community informed while ensuring a smooth and secure experience for all members of our community.
• Watch for project updates on our dedicated webpage.(https://www.perleyhealth.ca/parking-news), on Perley Health social media channels and in emails to subscribers.

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July 20, 2023

1. New Security Notice Cards for our Community
2. Road Work Delayed

New Security Notice Cards for our Community

Perley Health has developed a security notification card for community members to display on their vehicle dashboards.

These cards remind drivers and passengers to ensure that all vehicle doors are securely locked and all valuable items are removed from the vehicle when parking onsite -- or at anytime. Additionally, the cards serve as a cautionary notice for passersby and provide essential information to address inquiries, report concerns or call 9-1-1.

• To support our community, we provide you with a free card.
• These cards are now available at the Main Entrance.
• We will be delivering the cards directly to tenants in our Senior Living apartments.

Please take one!

 

Road Work Delayed

Inclement weather has delayed the start of the work on and around some of the roads, curbs and sidewalks on the Perley Health property that will have an impact on the movement of members of our community.

Originally scheduled to begin Monday, July 17, the work will now start the week of July 24-28 and continue for seven weeks.

Watch for project updates on our dedicated webpage (https://www.perleyhealth.ca/parking-news), on the Perley Health social media channels and in emails to subscribers.

Thank you,

Jay Innes

Director, Communications

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July 14, 2023

Please be advised that in the coming days there will be significant work on and around some of the roads, curbs and sidewalks on the Perley Health property that will have an impact on the movement of members of our community.

This work will begin Monday, July 17 and is expected to continue for seven weeks.

Please know that we prioritize safety and open communications in advance of this work and throughout this project.

We will make every effort to keep our community informed while ensuring a smooth and secure experience for all members of our community during this period.

There are several stages to this project as work begins near Russell Road, in the parking lots and around the parking gates and sidewalks, including installation of new light posts.

At times, vehicle lanes may be reduced.

To read this full announcement and frequent updates, please visit our dedicated webpage: https://www.perleyhealth.ca/parking-news

This message was shared today with all email subscribers, posted to the Perley Health website and excerpts will appear on the TVs in common areas at Perley Health. Copies of this message are also available at the Main Entrance.

• Download this document

If you have any questions or concerns, please contact info@perleyhealth.ca. We commit to provide a prompt response.

Thank you for your support and understanding as we work to complete these necessary upgrades.

Jay Innes

Director of Communications

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January 8, 2023

The new Perley Health parking system launches tomorrow.

Thank you to all the members of our community for your support and patience through this time of transition.

Kudos to Debbie, Concetta and the entire Support Services team for providing customer service – even outside normal work hours -- to help ensure we are ready for tomorrow’s launch.

Debbie is in the Support Services’ office today to accept registrations. (see room 2I on the Perley Health map: CLICK HERE or follow https://www.perleyhealth.ca/upload/documents/ph-internal-map-2022-11x17-handout.pdf)

At Perley Health, we are indebted to the members of the Parking Panel for engaging with us to share their valuable insights to design the new parking system.

Anytime there is change, it is unsettling, that is why we have taken our time to carefully consider these changes to parking services.

We are committed to retaining all customer service in-house, including registration, monthly billing and prompt response to questions and concerns.

In advance of tomorrow’s launch, we thank you for your patience and support for this change and we invite your ongoing feedback to ensure that this transition moves forward as smoothly as possible.

This message was shared today with all email subscribers and posted to our parking webpage.

Thank you,

Jay Innes

Director of Communications

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New Parking System Launches January 9

January 2023 – Ottawa, ON 

On Monday, January 9, 2023, the new parking system at Perley Health will launch and the new gates will be activated for all vehicles entering and exiting the site.

Are you ready?

Vehicles parked on-site on January 8th will be permitted to exit without fee, all vehicles arriving on Monday January 9th must either: 

1. Scan your monthly or multi-use parking FOB when entering and again when exiting;

OR

2. Take a paper ticket when arriving at the gate and pay at the gate or pay at the parking kiosk just inside our Main Entrance (Visa, MasterCard or Interac card accepted at both locations).

For information on parking options, please visit our website (https://www.PerleyHealth.ca/parking-news) or pick up one of our parking brochures to learn more about our cashless, new Tap & Go™ payment system and ensure you choose the parking plan and rates that are best suited to you and your guests’ needs.

Parking plans:

1. Pay at the gate with your Visa, MasterCard or Interac card;
2. Pay at the parking kiosk just inside our Main Entrance;
3. Sign up for a monthly or multi-use parking FOB;
4. Speed your entrance/exit using one of our new, pre-paid, re-loadable electronic FOBs.

FREE parking for the first 30 minutes at Perley Health means picking up and dropping off passengers won’t cost a penny. After the first 30 minutes, the daily parking rate is $12.

The revenues generated are required to provide parking and other critical services for our residents, Veterans, tenants and staff.

The new parking system includes special discounts for eligible “Designated Caregivers” and frequent visitors but require advance registration.  

The Support Services office will be open extended hours this weekend to assist with enrollment and complete the necessary registration forms required for all staff, designate caregivers and monthly or multi-use parking applicants. 

Please note that if there is a shortage of FOBs, staff will temporarily issue paper cards that will serve the same purpose but must be inserted into the card reader at the gate.

Many thanks to the members of the Parking Panel and other residents, tenants, visitors and staff who helped guide the development of the new parking system!

Parking Registration and Customer Support:

Registration

• To register, please visit Support Services (see office hours below).
• The Swab Clinic will also have registration documents available for pickup and receive completed registrations.

Support Services Hours (includes extended hours)

• Friday, January 6: 7 A.M. to 4 P.M.
• Saturday, January 7: CLOSED
• Sunday, January 8: 10 A.M. to 6 P.M.
• Note: Gates come down at 12:01 A.M., Monday, January 9, 2023

If you have any questions, concerns or comments, please contact:

• During regular business hours, call 613-526-7170, ext. 2520, to speak with our Support Services staff or email csantoro@perleyhealth.ca.
• If you are a Senior Living apartment tenant, please visit the Senior Living office, second floor, Commissionaires Ottawa Place.

Parking Plan Options and Details

Long-Term Care Residents

• New residents who own a personal vehicle are required to pay for parking at the full monthly rate.

Long-Term Care Caregivers/Family/Friends

Long-term care "Designated Caregivers" are identified by residents or Power of Attorney (POA)/Substitute Decision Makers (SDMs) at the time of admission.

• 1 free monthly pass (FOB) OR
• 2 monthly vouchers (FOBs) at 50% of the full cost ($48.50 as of January 9, 2023).
• Designated Caregivers may also choose to purchase a multi-use pass or pay each time they park (Please see the “All Users” section for applicable rates).
• New admissions: the POA/SDM will complete the process above during admission.
• Upon discharge, FOBs will be automatically disabled after 7 days.
• Registrations cannot be changed to another recipient within a 6-month time frame.
• The FOB is not transferable and there is a non-refundable fee for new and replacement FOBs.

Paid Caregivers to Residents

• Paid caregivers who are eligible for reimbursement of parking fees from their employer are NOT eligible to be "Designated Caregivers" for the purpose of qualifying for free or reduced rate parking.

Senior Living Apartment Tenants

• The team from Senior Living hosted group information sessions on January 5, 2023.
• For details, please contact Senior Living staff.

Perley Health Staff

Staff may choose:

• to register for monthly parking (FOB); or
• purchase a multi-use pass (FOB); or
• pay at the kiosk or the gate (debit or credit only, no cash accepted) each time they park.

Volunteers

• Volunteers will receive free parking.
• This applies only to individuals who are part of the Perley Health Volunteer Program.
• This applies to individuals only while at Perley Health specifically to perform volunteer duties.
• For more information, please contact: volunteer@perleyhealth.ca

Fees

Flat Rate/Day Fees

• First 30 minutes: Free
• After 30 minutes: $12

Multi-Use Pass (FOB) Options

• 10 for $65 ($6.50 per use)
• 20 for $120 ($6.00 per use)
• 30 for $165 ($5.50 per use)
• New Replacement FOBs: $10 (non-refundable)

Details:

• When the FOB is scanned at the exit terminals and at the kiosk pay-station, the screen will inform the customer of the number of uses remaining on the FOB.
• No dollar values are communicated since the passes are tracked by number of uses.

Notes:

• The entrance ticket is not required when exiting, just scan the FOB.
• Multi-use pass FOBs can only be renewed at their original value, so a 30-use pass can only be topped up for 30 uses and not for a different value, such as 10 or 20 visits.

 Monthly Parking FOB

• $97 (includes in and out privileges)

Notes

• Parking fees will be reviewed and adjusted annually to the cost of living.
• Monthly parking requires mandatory use of an electronic FOB purchased through Support Services during business hours. (One-time, non-refundable cost of $10).
• FOBs can be replenished at the kiosk at the Main Entrance.
• Please note that each person may receive only one FOB, regardless of whether they qualify for a FOB in more than one category.

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Parking Update

December 9, 2022 – Ottawa, ON

Are You Ready for the new Tap & Go™ Parking at Perley Health?

Monday, January 9, 2023, marks the beginning of a new era of parking at Perley Health.

Pick up one of our new Parking brochures for visitors or special inserts for long-term care residents and Senior Living tenants to learn more about our cashless, new Tap & Go™ payment system and ensure you choose the rates best suited to you and your guests’ needs.

The new parking system launches on January 9, 2023, and includes special discounts for eligible caregivers and frequent visitors.

Simply pick the plan that works best for you:

1. Pay at the gate with your Visa, MasterCard or Interac card
2. Pay at the parking kiosk just inside our Main Entrance
3. Sign up for a monthly or multi-use parking FOB
4. Speed your entrance/exit using one of our new, pre-paid, reloadable electronic FOBs

Beginning Monday, December 12, 2022, please visit the Support Services (LTC residents) or Senior Living (tenants) office to enroll and complete the necessary registration forms required for all staff and visitors and to learn how to enroll for special discounts and other benefits.

The bottom line is that the new, all-weather gates promise to be much more reliable than the old ones. There’s no more fumbling around for exact change anymore, and the new rates will generate the revenues required to provide parking and other critical services for our residents, Veterans, tenants and staff.

Best of all, FREE parking for the first 30 minutes means picking up and dropping off passengers won’t cost you – or your visitors – a penny.

Many thanks to the members of the Parking Panel and other residents, tenants, visitors and staff who helped guide the development of the new parking system!

In the coming weeks, in advance of the January 9, 2023 launch of the new parking system, we have extended hours for the Support Services office during the parking registration period. Please note the office is closed for lunch every day between 12 pm to 1 pm.

To access information and resources to help with the implementation of the new parking system please click on individual links or view packages below:

• General parking system brochure
• Information for long-term care residents, family and caregivers
• Information for Senior Living tenants
• Parking Rates and Details
• FAQs (Frequently Asked Questions)
• Perley Health parking map + Perley Health facility map (Perley Centre)
• Parking application form
• Request for issuance of security FOB

Mary Boutette,
Chief Operating Officer

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Registration and Customer Support:

Registration

To register, please visit Support Services (see office hours below).

The Swab Clinic will also have registration documents available for pickup and receive completed registrations.

Support Services Hours (includes extended hours)

• Dec. 12: 7 am to 4 pm
• Dec. 13: 7 am to 6 pm
• Dec. 14: 7 am to 4 pm
• Dec. 15: 7 am to 6 pm
• Dec. 16: 7 am to 3 pm
• Dec. 17: 10 am to 6 pm
• Dec. 18: CLOSED
• Dec. 19: 7 am to 4 pm
• Dec. 20: 7 am to 6 pm
• Wed Dec. 21: 7 am to 4 pm
• Dec. 22: 7 am to 6 pm
• Dec. 23: 7 am to 4 pm
• Dec. 24: CLOSED
• Dec. 25: CLOSED
• Dec. 26: CLOSED
• Dec. 27: CLOSED
• Dec. 28: 7 am to 3 pm
• Dec. 29: 7 am to 3 pm
• Dec. 30: 7 am to 3 pm
• Dec. 31: CLOSED
• Jan. 1: CLOSED
• Jan. 2: CLOSED
• Jan. 3: 7 am to 6 pm
• Jan. 4: 7 am to 4 pm
• Jan. 5: 7 am to 6 pm
• Jan. 6: 7 am to 4 pm
• Jan. 7: CLOSED
• Jan. 8: 10 am to 6 pm
• Jan. 9: 8 am to 4 pm

Beginning January 9, the Support Services office will resume normal hours, Monday to Friday (business days) from 8 am to 4 pm and close for lunch daily between 12 pm to 1 pm and on statutory holidays.

Swab Clinic: Alternate Drop-Off and Pickup and After Hours Service

• The clinic is open seven days a week from 6:30 am to 5 pm

• For completed registration forms for Staff and Designated Caregivers, the Swab Clinic will serve as a drop-off and pick-up point as well.
• Applications and the exact amount of cash payment (no change) will be collected in a sealed envelope to be delivered to the Support Services office.
• Once processed, FOBs can be picked up from the Swab Clinic.

If you have any questions, concerns or comments, please contact:

• During regular business hours, call 613-526-7170, ext. 2520, to speak with our Support Services staff or email csantoro@perleyhealth.ca.
• If you are a Senior Living apartment tenant, please visit the Senior Living office, second floor, Commissionaires Ottawa Place.

Details

Long-Term Care Residents

• New residents who own a personal vehicle are required to pay for parking at the full monthly rate.

Long-Term Care Caregivers/Family/Friends

Long-term care Designated Caregivers are identified by residents or Power of Attorney (POA)/Substitute Decision Makers (SDMs) at the time of admission.

• 1 free monthly pass or
• 2 monthly vouchers at 50% of the full cost ($48.50 as of January 9, 2023).
• Designated Caregivers may also choose to purchase a multi-use pass or pay each time they park (Please see the “All Users” section for applicable rates).
• New admissions: the POA/SDM will complete the process above during admission.
• Upon discharge, monthly passes will be automatically disabled after 7 days.
• Registrations cannot be changed to another recipient within a 6-month time frame.
• The FOB is not transferrable and there is a non-refundable fee for new and replacement FOBs.

Paid Caregivers to Residents

• Paid caregivers who are eligible for reimbursement of parking fees from their employer are NOT eligible to be Designated Caregivers for the purpose of qualifying for a free or reduced rate parking fee.

Senior Living Apartment Tenants

• Please contact Senior Living staff for details.

Perley Health Staff

Staff may choose:

• to register for monthly parking (FOB); or
• purchase a multi-use pass (FOB); or
• pay at the kiosk or the gate (debit or credit only, no cash accepted) each time they park

Volunteers

• Volunteers will receive free parking.
• This applies only to individuals who are part of the Perley Health Volunteer Program.
• This applies to individuals only while at Perley Health specifically to perform volunteer duties.
• The Volunteer Services Office authorizes the issuance of parking cards in accordance with scheduled volunteer activities.

Fees

Flat Rate/Day Fees

• First 30 minutes: Free
• After 30 minutes: $12

Multi-Use Pass (FOB) Options

• 10 for $65 ($6.50 per use)
• 20 for $120 ($6.00 per use)
• 30 for $165 ($5.50 per use)
• New Replacement Fobs: $10 (non-refundable)

 Monthly Parking

• $97 (includes in and out privileges)

Notes

• Parking fees will be reviewed and adjusted annually to the cost of living.
• Monthly parking requires mandatory use of an electronic FOB purchased through Support Services during business hours. (One-time, non-refundable cost of $10).
• FOBs can be replenished at the kiosk at the Main Entrance.
• Please note that each person can only receive one FOB, regardless of whether they qualify for a FOB in more than one category.