Parking News

Support Services News - February 23, 2023

The hours for the Support Services office have changed.
The office is open Monday to Friday (business days) from 8 am to 3:45 pm.
- The office is closed for lunch daily between 12 pm to 1 pm and on statutory holidays.
- The office is marked 2I on the Perley Health map: https://www.perleyhealth.ca/upload/documents/ph-internal-map-2022-11x17-handout.pdf

January 8, 2023

The new Perley Health parking system launches tomorrow.

Thank you to all the members of our community for your support and patience through this time of transition.

Kudos to Debbie, Concetta and the entire Support Services team for providing customer service – even outside normal work hours -- to help ensure we are ready for tomorrow’s launch.

Debbie is in the Support Services’ office today to accept registrations. (see room 2I on the Perley Health map: CLICK HERE or follow https://www.perleyhealth.ca/upload/documents/ph-internal-map-2022-11x17-handout.pdf)

At Perley Health, we are indebted to the members of the Parking Panel for engaging with us to share their valuable insights to design the new parking system.

Anytime there is change, it is unsettling, that is why we have taken our time to carefully consider these changes to parking services.

We are committed to retaining all customer service in-house, including registration, monthly billing and prompt response to questions and concerns.

In advance of tomorrow’s launch, we thank you for your patience and support for this change and we invite your ongoing feedback to ensure that this transition moves forward as smoothly as possible.

This message was shared today with all email subscribers and posted to our parking webpage.

Thank you,

Jay Innes

Director of Communications

New Parking System Launches January 9

January 2023 – Ottawa, ON

On Monday, January 9, 2023, the new parking system at Perley Health will launch and the new gates will be activated for all vehicles entering and exiting the site.

Are you ready?

Vehicles parked on-site on January 8th will be permitted to exit without fee, all vehicles arriving on Monday January 9th must either:

Scan your monthly or multi-use parking FOB when entering and again when exiting;

Take a paper ticket when arriving at the gate and pay at the gate or pay at the parking kiosk just inside our Main Entrance (Visa, MasterCard or Interac card accepted at both locations).

For information on parking options, please visit our website (https://www.PerleyHealth.ca/parking-news) or pick up one of our parking brochures to learn more about our cashless, new Tap & Go™ payment system and ensure you choose the parking plan and rates that are best suited to you and your guests’ needs.

Parking plans:

Pay at the gate with your Visa, MasterCard or Interac card;
Pay at the parking kiosk just inside our Main Entrance;
Sign up for a monthly or multi-use parking FOB;
Speed your entrance/exit using one of our new, pre-paid, re-loadable electronic FOBs.

FREE parking for the first 30 minutes at Perley Health means picking up and dropping off passengers won’t cost a penny. After the first 30 minutes, the daily parking rate is $12.

The revenues generated are required to provide parking and other critical services for our residents, Veterans, tenants and staff.

The new parking system includes special discounts for eligible “Designated Caregivers” and frequent visitors but require advance registration.

The Support Services office will be open extended hours this weekend to assist with enrollment and complete the necessary registration forms required for all staff, designate caregivers and monthly or multi-use parking applicants.

Please note that if there is a shortage of FOBs, staff will temporarily issue paper cards that will serve the same purpose but must be inserted into the card reader at the gate.

Many thanks to the members of the Parking Panel and other residents, tenants, visitors and staff who helped guide the development of the new parking system!

Parking Registration and Customer Support:

Registration

To register, please visit Support Services (see office hours below).
The Swab Clinic will also have registration documents available for pickup and receive completed registrations.

Support Services Hours (includes extended hours)

Friday, January 6: 7 A.M. to 4 P.M.
Saturday, January 7: CLOSED
Sunday, January 8: 10 A.M. to 6 P.M.

Note: Gates come down at 12:01 A.M., Monday, January 9, 2023

If you have any questions, concerns or comments, please contact:

During regular business hours, call 613-526-7170, ext. 2520, to speak with our Support Services staff or email csantoro@perleyhealth.ca.
If you are a Senior Living apartment tenant, please visit the Senior Living office, second floor, Commissionaires Ottawa Place.

Parking Plan Options and Details

Long-Term Care Residents

New residents who own a personal vehicle are required to pay for parking at the full monthly rate.

Long-Term Care Caregivers/Family/Friends

Long-term care "Designated Caregivers" are identified by residents or Power of Attorney (POA)/Substitute Decision Makers (SDMs) at the time of admission.

1 free monthly pass (FOB) OR
2 monthly vouchers (FOBs) at 50% of the full cost ($48.50 as of January 9, 2023).
Designated Caregivers may also choose to purchase a multi-use pass or pay each time they park (Please see the “All Users” section for applicable rates).
New admissions: the POA/SDM will complete the process above during admission.
Upon discharge, FOBs will be automatically disabled after 7 days.
Registrations cannot be changed to another recipient within a 6-month time frame.
The FOB is not transferable and there is a non-refundable fee for new and replacement FOBs.

Paid Caregivers to Residents

Paid caregivers who are eligible for reimbursement of parking fees from their employer are NOT eligible to be "Designated Caregivers" for the purpose of qualifying for free or reduced rate parking.

Senior Living Apartment Tenants

The team from Senior Living hosted group information sessions on January 5, 2023.
For details, please contact Senior Living staff.

Perley Health Staff

Staff may choose:

to register for monthly parking (FOB); or
purchase a multi-use pass (FOB); or
pay at the kiosk or the gate (debit or credit only, no cash accepted) each time they park.

Volunteers

Volunteers will receive free parking.
This applies only to individuals who are part of the Perley Health Volunteer Program.
This applies to individuals only while at Perley Health specifically to perform volunteer duties.
For more information, please contact: volunteer@perleyhealth.ca

Fees

Flat Rate/Day Fees

First 30 minutes: Free
After 30 minutes: $12

Multi-Use Pass (FOB) Options

10 for $65 ($6.50 per use)
20 for $120 ($6.00 per use)
30 for $165 ($5.50 per use)
New Replacement FOBs: $10 (non-refundable)

Details:

When the FOB is scanned at the exit terminals and at the kiosk pay-station, the screen will inform the customer of the number of uses remaining on the FOB.
No dollar values are communicated since the passes are tracked by number of uses.

Notes:

The entrance ticket is not required when exiting, just scan the FOB.
Multi-use pass FOBs can only be renewed at their original value, so a 30-use pass can only be topped up for 30 uses and not for a different value, such as 10 or 20 visits.

Monthly Parking FOB

$97 (includes in and out privileges)

Notes

Parking fees will be reviewed and adjusted annually to the cost of living.
Monthly parking requires mandatory use of an electronic FOB purchased through Support Services during business hours. (One-time, non-refundable cost of $10).
FOBs can be replenished at the kiosk at the Main Entrance.
Please note that each person may receive only one FOB, regardless of whether they qualify for a FOB in more than one category.

Parking Update

December 9, 2022 – Ottawa, ON

**Are You Ready for the new Tap & Go™ Parking at Perley Health?**

Monday, January 9, 2023, marks the beginning of a new era of parking at Perley Health.

Pick up one of our new Parking brochures for visitors or special inserts for long-term care residents and Senior Living tenants to learn more about our cashless, new Tap & Go™ payment system and ensure you choose the rates best suited to you and your guests’ needs.

The new parking system launches on January 9, 2023, and includes special discounts for eligible caregivers and frequent visitors.

Simply pick the plan that works best for you:

Pay at the gate with your Visa, MasterCard or Interac card
Pay at the parking kiosk just inside our Main Entrance
Sign up for a monthly or multi-use parking FOB
Speed your entrance/exit using one of our new, pre-paid, reloadable electronic FOBs

Beginning Monday, December 12, 2022, please visit the Support Services (LTC residents) or Senior Living (tenants) office to enroll and complete the necessary registration forms required for all staff and visitors and to learn how to enroll for special discounts and other benefits.

The bottom line is that the new, all-weather gates promise to be much more reliable than the old ones. There’s no more fumbling around for exact change anymore, and the new rates will generate the revenues required to provide parking and other critical services for our residents, Veterans, tenants and staff.

Best of all, FREE parking for the first 30 minutes means picking up and dropping off passengers won’t cost you – or your visitors – a penny.

Many thanks to the members of the Parking Panel and other residents, tenants, visitors and staff who helped guide the development of the new parking system!

In the coming weeks, in advance of the January 9, 2023 launch of the new parking system, we have extended hours for the Support Services office during the parking registration period. Please note the office is closed for lunch every day between 12 pm to 1 pm.

To access information and resources to help with the implementation of the new parking system please click on individual links or view packages below:

Mary Boutette,
Chief Operating Officer

Parking Packages

Parking for Long-Term Care

PDF Includes (OPEN PDF):

Guide to Parking at Perley Health
Parking Map
Perley Health Long-Term Care: Special Parking Terms for Designated Caregivers to LTC Residents
Parking Application Form
Request for Issuance of Security Fob

Parking for Senior Living

PDF Includes (OPEN PDF):

Guide to Parking at Perley Health
Parking Map
Perley Health Senior Living: Exclusive Parking Benefit for Senior Living Tenants
Parking Application Form
Request for Issuance of Security Fob

Parking for Visitors

PDF Includes (OPEN PDF):

Guide to Parking at Perley Health
Parking Map
Parking Application Form
Request for Issuance of Security Fob

Perley Health Parking Rates and Details (OPEN PDF)

Parking FAQ (OPEN PDF)

Registration and Customer Support:

Registration

To register, please visit Support Services (see office hours below).

The Swab Clinic will also have registration documents available for pickup and receive completed registrations.

Support Services Hours (includes extended hours)

Dec. 12: 7 am to 4 pm
Dec. 13: 7 am to 6 pm
Dec. 14: 7 am to 4 pm
Dec. 15: 7 am to 6 pm
Dec. 16: 7 am to 3 pm
Dec. 17: 10 am to 6 pm
Dec. 18: CLOSED
Dec. 19: 7 am to 4 pm
Dec. 20: 7 am to 6 pm
Wed Dec. 21: 7 am to 4 pm
Dec. 22: 7 am to 6 pm
Dec. 23: 7 am to 4 pm
Dec. 24: CLOSED
Dec. 25: CLOSED
Dec. 26: CLOSED
Dec. 27: CLOSED
Dec. 28: 7 am to 3 pm
Dec. 29: 7 am to 3 pm
Dec. 30: 7 am to 3 pm
Dec. 31: CLOSED
Jan. 1: CLOSED
Jan. 2: CLOSED
Jan. 3: 7 am to 6 pm
Jan. 4: 7 am to 4 pm
Jan. 5: 7 am to 6 pm
Jan. 6: 7 am to 4 pm
Jan. 7: CLOSED
Jan. 8: 10 am to 6 pm
Jan. 9: 8 am to 4 pm

Beginning January 9, the Support Services office will resume normal hours, Monday to Friday (business days) from 8 am to 4 pm and close for lunch daily between 12 pm to 1 pm and on statutory holidays.

Swab Clinic: Alternate Drop-Off and Pickup and After Hours Service

The clinic is open seven days a week from 6:30 am to 5 pm

For completed registration forms for Staff and Designated Caregivers, the Swab Clinic will serve as a drop-off and pick-up point as well.
Applications and the exact amount of cash payment (no change) will be collected in a sealed envelope to be delivered to the Support Services office.
Once processed, FOBs can be picked up from the Swab Clinic.

If you have any questions, concerns or comments, please contact:

During regular business hours, call 613-526-7170, ext. 2520, to speak with our Support Services staff or email csantoro@perleyhealth.ca.
If you are a Senior Living apartment tenant, please visit the Senior Living office, second floor, Commissionaires Ottawa Place.

Details

Long-Term Care Residents

New residents who own a personal vehicle are required to pay for parking at the full monthly rate.

Long-Term Care Caregivers/Family/Friends

Long-term care Designated Caregivers are identified by residents or Power of Attorney (POA)/Substitute Decision Makers (SDMs) at the time of admission.

1 free monthly pass or
2 monthly vouchers at 50% of the full cost ($48.50 as of January 9, 2023).
Designated Caregivers may also choose to purchase a multi-use pass or pay each time they park (Please see the “All Users” section for applicable rates).
New admissions: the POA/SDM will complete the process above during admission.
Upon discharge, monthly passes will be automatically disabled after 7 days.
Registrations cannot be changed to another recipient within a 6-month time frame.
The FOB is not transferrable and there is a non-refundable fee for new and replacement FOBs.

Paid Caregivers to Residents

Paid caregivers who are eligible for reimbursement of parking fees from their employer are NOT eligible to be Designated Caregivers for the purpose of qualifying for a free or reduced rate parking fee.

Senior Living Apartment Tenants

Please contact Senior Living staff for details.

Perley Health Staff

Staff may choose:

to register for monthly parking (FOB); or
purchase a multi-use pass (FOB); or
pay at the kiosk or the gate (debit or credit only, no cash accepted) each time they park

Volunteers

Volunteers will receive free parking.
This applies only to individuals who are part of the Perley Health Volunteer Program.
This applies to individuals only while at Perley Health specifically to perform volunteer duties.
The Volunteer Services Office authorizes the issuance of parking cards in accordance with scheduled volunteer activities.

Fees

Flat Rate/Day Fees

First 30 minutes: Free
After 30 minutes: $12

Multi-Use Pass (FOB) Options

10 for $65 ($6.50 per use)
20 for $120 ($6.00 per use)
30 for $165 ($5.50 per use)
New Replacement Fobs: $10 (non-refundable)

Monthly Parking

$97 (includes in and out privileges)

Notes

Parking fees will be reviewed and adjusted annually to the cost of living.
Monthly parking requires mandatory use of an electronic FOB purchased through Support Services during business hours. (One-time, non-refundable cost of $10).
FOBs can be replenished at the kiosk at the Main Entrance.
Please note that each person can only receive one FOB, regardless of whether they qualify for a FOB in more than one category.